Privacy Policy

Introduction

Welcome to Zobu. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our streaming platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (username, email address)
• Device information and streaming preferences
• Viewing history and content interactions
• Payment information (processed securely through our payment providers)

How We Use Your Information

We use the information we collect to:

• Provide and maintain our streaming services
• Personalize your content recommendations
• Process your transactions and manage your subscription
• Improve our platform and user experience
• Communicate with you about service updates and promotions

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is encrypted both in transit and at rest.

Third-Party Services

We may use third-party service providers to help us operate our platform. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt-out of marketing communications
• Export your data in a portable format

Account and Data Deletion

At Zobu, you have full control over your account and personal data. You can request deletion of your account and associated data at any time by following these steps:

How to Delete Your Account:

1. Via Mobile App or Web:
   • Log in to your Zobu account
   • Go to Settings → Profile → Account Settings
   • Click on "Delete Account"
   • Confirm your decision
2. Via Email Request:
   • Send an email to privacy@zobu.live
   • Include your registered username or email address
   • Subject line: "Account Deletion Request - [Your Username]"
   • We will process your request within 48 hours

What Gets Deleted:

• Your account credentials (username, email, password)
• Profile information and preferences
• Viewing history and watch progress
• Device registration information
• Subscription details (after current billing period)

Data Retention:

Some data may be retained for legal or business purposes:

• Transaction Records: Kept for 7 years for tax and accounting compliance
• Support Communications: Retained for 1 year to maintain service quality
• Anonymized Analytics: Aggregated data without personal identifiers may be retained indefinitely

Note: Account deletion is permanent and cannot be undone. If you have an active subscription, it will be canceled immediately, but you will retain access until the end of your current billing period. No refunds will be issued for unused subscription time.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@zobu.live
Website: https://zobu.live